Frequently Asked Questions

Everything you need to know about our legendary style and service.

How do I determine the correct size for my shoes or apparel?

We provide a detailed size guide on each product page. Our footwear typically runs true to size, but we recommend measuring your foot and comparing it to our chart for the most accurate fit.

What is your return policy for Carlos Santana products?

We offer a 30-day return window for items in their original, unworn condition with all tags attached. Please note that certain limited-edition items may have specific return restrictions.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.

Are the materials used in your products sustainable?

We are committed to quality and ethical sourcing. Many of our collections feature high-grade leathers and fabrics selected for durability, and we are actively expanding our use of eco-conscious materials.

Can I track my shipment once it has been sent?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.